Refund policy
Refund Policy
At Kelvira, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Personal care items (for hygiene reasons)
- Sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for a replacement at no extra cost. Please contact us within 7 days of receiving your order.
How to Initiate a Return
- Email us at support@Kelvira.store with your order number and reason for return.
- We will provide you with return instructions and a return address.
- Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Us
If you have any questions about our refund policy, please contact us at support@Kelvira.store.